Contacting IBM Customer Support

If you have questions about installing, using, or maintaining this product, contact IBM Customer Support as follows:

The IBM software support Internet site provides you with self-help resources and electronic problem submission. The IBM Software Support Home page for Rational products can be found at:

Voice Support is available to all current contract holders by dialing a telephone number in your country (where available). For specific country phone numbers, go to:

When you contact IBM Customer Support, please be prepared to supply the following information:

Downloading the IBM Support Assistant

The IBM Support Assistant (ISA) is a locally installed serviceability workbench that makes it both easier and simpler to resolve software product problems. ISA is a free, stand-alone application that you download from IBM and install on any number of machines. It runs on AIX, (RedHat Enterprise Linux AS), HP-UX, Solaris, and Windows platforms.

ISA includes these features:

For more information about ISA, including instructions for downloading and installing ISA and product plug-ins, go to the ISA Software Support page:

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